In Hugh Loftings beloved childrens tales about the adventurous Doctor Dolittle, theres a creature that is unique to his imagination that has made an indelible impression upon me the Pushmi-pullyu. What is a Pushmi-pullyu you ask? Turning to Wikipedia we see that The pushmi-pullyu (pronounced "push-mepull-you") is a "gazelle-unicorn cross" which has two heads (one of each) at opposite ends of its body. When it tries to move, both heads try to go in opposite directions. Now thats fantastic, an opposite ended, two headed animal what does that have to do with AP software adoption in the enterprise ?
Weve already discussed that change for any party can be difficult. If you dont think so, I suggest that you fire up some instant popcorn tonight, grab your beverage of choice, and call up some old Kitchen Nightmares shows on Netflix. Clearly, even when faced with dire circumstances and the threat of restaurant extinction, many business owners are reluctant to embrace change. With so much riding on the line, and many mired in heaps of debt, why would stakeholders in a process that is not their baby be any more favorable towards the change youre trying to be the catalyst for? So with that said, its important from time to time to refresh the best approaches to getting your team in sync and marching onward to victory.
3 Tips to Getting Successful Adoption of Accounts Payable Software
1. Ease of use If they dont understand the direct and immediate benefits to the business in terms of invoice processing, you definitely want to apprise them of what it means not only to you but to the health of the organization. If they have even a shred of moral decency there will be a reckoning of the fact that its all for one and one for all, a la 3 Musketeers. If not, I suggest you revamp your Christmas card list this year. Sidenote When youre selecting your software solution of choice that theyre going to be working with, make sure its easy to use. If they get into it and it looks like you need a certification from NASA to make it work, chances are youre going to upset folks and undermine your launch. I saw a Fortune 1000 company do just this when they navigated away from MS Outlook in favor of Lotus Notes with over 30,000 users, and three years later, the night terrors are still occurring.
2. Broadcast wins A recent client of ours was able to increase their Early Payment Discount capture by improving their visibility to their Accounts Payable process. Additionally, they were able to free up their AP staff time upwards of 30% by getting out of the data entry business and transitioning their folks to a more strategic business outcome optimizing role. With that said, youve got to, like a good PR strategist, broadcast those wins beyond the scope of your own department. When others in the organization know what it means to elevate the performance of the company and what the ramifications are, chances are theyll at least be more open to getting behind it and more closed to bashing the changes.
3. Get Sponsorship Individual behavior is an interesting phenomenon. People are prone to acting one way in the midst of a set of peers, and another way set among superiors. So, if all else fails, grease the wheels of those who can make your adoption easier. If that means making a visual, emotional, logical, or meta-physical (magic and illusion are powerful influencers remember the Jedi mind tricks from Star Wars .come on!) effort, then do so within reason. With the right folks on your side, getting others to embrace AP process enhancements will be easier than going it alone. Not to mention that going-it alone isnt really a way that will get anything of value done when it comes to getting the masses to follow you.
Don't let your Accounts Payable Automation initiative get mired down by factions, politics, and change resistance. Do everything in your power to help others embrace change, fight the good fight, and see the benefits of sticking to your guns and making your organization healthier and more productive.